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What is Managed Services?

What is Managed Services?

And why should my company care?

Author: Jeff Armstrong/Monday, November 18, 2013/Categories: Managed IT

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Wikipedia defines Managed Services as "the practice of outsourcing day-to-day management responsibilities as a strategic method for improving operations and cutting expense".  

It’s a good nutshell definition that includes two major tenants of Managed Services: increasing company productivity and reducing its' costs.  At the basic level, it’s a company’s IT system monitored and maintained on a regular basis for a monthly fee.

The foundation of Managed Services is remote monitoring and maintenance.  (RMM for those who love acronyms).  Designed to prevent unexpected interruptions in system availability, RMM allows IT support and management tasks to be performed in a proactive, non-intrusive and remote manner.  These tasks are mostly automated, removing much human involvement (and hours billed). 

It is your existing IT infrastructure optimized, automated and self-healing.    

Time is freed up for all who plan, manage and engage with the company IT infrastructure.  When less time is spent dealing with IT issues more time can be spent on strategic projects.  For leaders, that should include getting IT right so that technology strategy aligns with business objectives.

Think back to when DOS applications, tape backups and “deleting files to free memory” roamed the earth (if you were around back then).  It really wasn’t that long ago but feels it like eons. Today’s technological improvements are more transparent, mobile and accessible than ever - yet IT departments and those charged with keeping watch are having a hard time keeping up with all of the advancements and permutations.

Managed Services, Virtualization and Cloud all offer distinct and robust benefits yet are not mutually exclusive to one another.  Stability, performance, workflow and compliance all receive productivity gains by using today’s technology. 

And then there’s cost reduction. 

Nowadays with companies tightening their belts and looking for ways to reduce costs, Managed Services segues nicely by providing an easy to deploy system that requires no upfront capital expense and is charged by a monthly fixed fee.

In a CompTia Trends in Managed Services survey, half the respondents reported saving between 1 and 24 percent in IT costs annually with managed services; more than a third saved between 25 and 49 percent, and another 13 percent cut their IT costs by more than half. 

Services range from basic monitoring and maintenance to more extensive packages, which may include security, storage, disaster recovery, print management, help desk, firewall monitoring, intrusion detection and restoration of operations.  Managed Service can encompass it all or scale to meet specific needs.

If you haven’t yet, pack your boxes because moving to a Managed Services platform is a better way of doing things and is a big first step into the future. 



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