This guide is designed to help you understand your printer’s
error codes, failure symptoms and provide quick fixes for the user. With this
guide, you may be able to avoid a service call and solve the problem with an
easy remedy. At the very least, you can gain an understanding of what type of
printer failure you are experiencing and what to expect.
Common Printer Problems
Understanding Error Codes
Configuration Pages & Menu Maps
Toner Cartridge Order Numbers
Common Printer Problems
My Printer is making grinding or rubbing noises when printing and I get an
occasional 13.1 jam. Your pickup rollers are probably
bald. This problem is typically corrected with new pickup rollers.
My printouts contain a line down the page, what causes this? The
toner cartridge or fusing assembly usually causes this. First, change the toner
cartridge if you have one in stock. If that does not correct the problem, call
in for service.
Recently, my print characters have a fuzzy ‘halo’ around them?
Every year when winter rolls around we receive a lot of phone calls with these
types of problems. The cause is actually a lack of humidity in the area of the
printer. The friction of the paper moving through the printer and the rotating
drum of the toner cartridge creates an excessive static charge drawing out more
toner than what is needed. This creates a ‘halo’ effect around each character
of your printout. This happens during cold weather in predominately dry office
settings. Adjusting the printer density settings can result in a much “cleaner”
look.
My printer hangs at “Processing Job”. Large or graphically
complex print jobs can be the culprit of long processing times. Increasing
printer memory will shorten these processing times.
My documents are faded and printing too light. Typically the
toner cartridge is a fault here. If there is a ‘Toner Low’ message on the
printer’s display – replace the cartridge. If there is not a ‘Toner Low’
message you may want to shake the cartridge to evenly distribute the toner
inside. Use caution while doing this to ensure that no toner spills out onto
you! Also, you may want to check that ‘economode’ is turned off and the density
settings are up.
When I try to print nothing comes out of my printer. Make sure
you have the correct printer selected. Within the application you are printing
from, click on the ‘File’ menu and select ‘Print’. An applet will appear
displaying all the printers installed. Make sure the printer you want to is
highlighted. You can also print a configuration page directly from the printer.
Typically, if you can print a config page then there is a problem with the
printer communicating with the network.
How do I re-install my printer driver? Your printer driver
should be located on your operating system in your printer’s folder. Select Add
Printer and follow instructions. If your driver is not located in the OS go to
www.hp.com and select software & driver downloads and follow instructions.
How do I flash my printer’s firmware and why? Newer printers
allow the firmware to be flashed and upgraded to the latest version. Firmware
is basically your printer’s operating system and free upgrades are available at
Hewlett Packard’s website. Upgrading your firmware reduces communication
errors. To flash the firmware, go to www.hp.com and select software &
driver downloads and follow instructions.
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Understanding Error Codes:
Hewlett Packard has a sophisticated error code system, which accurately
describes what type of failure your printer is experiencing.
Error 13 Paper Jam. This code describes where in the
printer the paper is jamming. The locations are designated 13.1 through 13.6.
Quick Fixes include checking to make sure the paper cassette trays and paper
are installed correctly and the paper alignment guides in the paper tray are
properly seated for the correct paper size. If you do find stuck paper, please
remove it as gently as possible so that he paper sensors are not damaged. If
paper jams are a chronic problem call for service.
Error 14 No EP cartridge. Check that the toner
cartridge is installed and fully seated.
Error 16 Toner low. Toner cartridge is low on toner.
Try gently rocking the cartridge to redistribute the toner. This may buy you a
few hundred extra pages. Plan on replacing toner cartridge soon.
Error 18 MIO Not Ready. The printer is not connected
to a LAN or the JetDirect Card is defective or not seated correctly.
Error 20 Memory Overflow. Print job has exceeded the
memory capacity of the printer. Simplify the print job or install additional
memory. Other memory error codes are 21, 24, 25 & 53.
Error 41.3. There is a paper multi feed or the wrong paper
size is being used. Check the paper size and make sure it matches what
the printer is configured for.
Error 49. Communication Error . See Error 79
Error 50. This can be the mother of all quick fixes. The
definition of this error is that the fusing assembly is not getting to the
correct temperature. This may be solved by turning the printer off for a
minimum of 10 min. and then turning back on. If the message clears, you have
just saved yourself a service call. If the error persists call for service.
Error 51 & 52. Laser Scanner Malfunction. Call
for service.
Error 57. Improper Motor Function or Failure. In some
instances simply replacing the toner cartridge may clear this error.
Error 79, 80 & 49. These are communication errors.
Try deleting the jobs in the print que and turning printer off to clear the
print buffer. It may just be a corrupt job. If these errors reappear with
certain jobs try upgrading the firmware on the printer. Newer printers can be
flashed via Hewlett Packard’s website. Go to www.hp.com and select software
& driver downloads and follow instructions. If these steps fail to clear
these errors call for service.
NOTE: For lower end printers, which do not have LCD control
panels, light codes are used to describe printer errors. Often, in these cases,
a technician is needed to perform a secondary light code analysis to determine
the error.
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Configuration Pages & Menu Maps
Configuration Pages, Menu Maps and Event Logs are valuable tools for the user
in diagnosing printer problems. They convey the current settings of your
printer, how to change them and the thirty most recent error codes.
Printing a Configuration Page for a HP 4000, 4100, 5000, 5100, 8000, 8100:
Press the Menu key until Information Menu is displayed
Press the Item key until Print Configuration is displayed
Press the Select Key
Printing a Menu Map for a HP 4000, 4100, 5000, 5100, 8000, 8100:
Press the Menu key until Information Menu is displayed
Press the Item key until Print Menu Map is displayed
Press the Select Key
Printing an Event Log for a HP 4000, 4100, 5000, 5100, 8000, 8100:
Press the Menu key until Information Menu is displayed
Press the Item key until Print Event Log is displayed
Press the Select key.
Printing a Configuration Page for a HP 4200, 4300, 4600, 5500, 9000:
Press ‘Check Mark’ button
Scroll to Information and press the ‘Check Mark’ button.
Scroll to Print Configuration and press the ‘Check Mark’ button.
Printing a Menu Map for a HP 4200, 4300, 4600, 5500, 9000:
Press ‘Check Mark’ button
Scroll to Information and press the ‘Check Mark’ button.
Scroll to Print Menu Map and press the ‘Check Mark’ button.
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Don't know what toner cartridge your printer uses?
Here's a list of common printers along with their toner order number.
| HP LASERJET MODEL |
|
CARTRIDGE # |
|
|
|
|
|
|
|
| HP 3SI/4SI |
|
|
92291A |
|
| HP 1020 |
|
|
|
Q2612A |
|
| HP 1100 |
|
|
|
C4092A |
|
| HP 1150 |
|
|
|
Q2624A |
|
| HP 1200 |
|
|
|
C7115A |
|
| HP 1300 |
|
|
|
Q2613A |
|
| HP 1320 |
|
|
|
Q5949X |
|
| HP 2015 |
|
|
|
Q7553X |
|
| HP 2100/2200 |
|
|
C4096A |
|
| HP 2300 |
|
|
|
Q2610A |
|
| HP 24xx |
|
|
|
Q6511X |
|
| HP P3005 |
|
|
|
Q7551A |
|
| HP 3050 |
|
|
|
Q2612A |
|
| HP 4/5 |
|
|
|
92298X High Yield |
| HP 4/5 |
|
|
|
92298A |
|
| HP 4V |
|
|
|
C3900A |
|
| HP 4L |
|
|
|
92274A |
|
| HP 4000/4050 |
|
|
C4127A |
|
| HP 4000/4050 |
|
|
C4127X High Yield |
| HP 4100 |
|
|
|
C8061X High Yield |
| HP 4100 |
|
|
|
C8061A |
|
| HP 4200 |
|
|
|
Q1338A |
|
| HP 4240 |
|
|
|
Q5942A |
|
| HP 4250/4350 |
|
|
Q5942X High Yield |
| HP 4300 |
|
|
|
Q1339A |
|
| HP 4345 |
|
|
Q5945A |
| HP 5000/5100 |
|
|
C4129A |
|
| HP 5000/5100 |
|
|
C4129X High Yield |
| HP 5200 |
|
|
Q7516A |
| HP 5SI HIGH YLD |
|
|
C3909X |
|
| HP 5SI |
|
|
|
C3909A |
|
| HP 8000 |
|
|
|
C3909X High Yield |
| HP 8000 |
|
|
|
C3909A |
|
| HP 8100/8150 |
|
|
C4182A |
|
| HP 8100/8150 |
|
|
C4182X High Yield |
| HP 9000 |
|
|
|
C8543A |
|
| HP 9000 |
|
|
|
C8543X |
|
Back To Top
|
|
|
|
|
|
| HP COLOR LASERJET MODEL |
|
CARTRIDGE # |
|
|
|
|
|
|
|
| HP COLOR 3500/3550
TRANS. KIT |
|
Q3658A |
|
| HP COLOR 3500/3550
BLACK |
|
Q2670A |
|
| HP COLOR 3500/3550
CYAN |
|
Q2671A |
|
| HP COLOR 3500/3550
YELLOW |
|
Q2672A |
|
| HP COLOR 3500/3550
MAGENTA |
|
Q2673A |
|
| HP COLOR 3600
BLACK |
|
Q6470A |
|
| HP COLOR 3600
CYAN |
|
Q6471A |
|
| HP COLOR 3600
YELLOW |
|
Q6472A |
|
| HP COLOR 3600
MAGENTA |
|
Q6473A |
|
| HP COLOR 3700
TRANSFER KIT |
|
Q3658A |
|
| HP COLOR 3700
BLACK |
|
Q2670A |
|
| HP COLOR 3700
CYAN |
|
Q2671A |
|
| HP COLOR 3700
YELLOW |
|
Q2672A |
|
| HP COLOR 3700
MAGENTA |
|
Q2673A |
|
| HP COLOR 4500
TRANSFER KIT |
|
C4196A |
|
| HP COLOR 4500
DRUM KIT |
|
C4195A |
|
| HP COLOR 4500
CYAN |
|
C4192A |
|
| HP COLOR 4500 BLACK |
|
C4191A |
|
| HP COLOR 4500 MAGENTA |
|
C4193A |
|
| HP COLOR 4500 YELLOW |
|
C4194A |
|
| HP COLOR 4600 TRANSFER KIT |
|
C9724A |
|
| HP COLOR 4600/4610 BLACK |
|
C9720A |
|
| HP COLOR 4600/4610 CYAN |
|
C9721A |
|
| HP COLOR 4600/4610 YELLOW |
|
C9722A |
|
| HP COLOR 4600/4610 MAGENTA |
|
C9723A |
|
| HP COLOR 4700
TRANSFER KIT |
|
Q7504A |
|
| HP COLOR 4700
BLACK |
|
Q5950A |
|
| HP COLOR 4700
CYAN |
|
Q5951A |
|
| HP COLOR 4700
YELLOW |
|
Q5952A |
|
| HP COLOR 4700
MAGENTA |
|
Q5953A |
|
| HP COLOR 5500 TRANSFER KIT |
|
C9734A |
|
| HP COLOR 5500 BLACK |
|
C9730A |
|
| HP COLOR 5500 CYAN |
|
C9731A |
|
| HP COLOR 5500 YELLOW |
|
C9732A |
|
| HP COLOR 5500 MAGENTA |
|
C9733A |
|
| HP COLOR 8500 BLACK |
|
C4149A |
|
| HP COLOR 8500 CYAN |
|
C4150A |
|
| HP COLOR 8500 MAGENTA |
|
C4151A |
|
| HP COLOR 8500 YELLOW |
|
C4152A |
|
| HP COLOR 8500 TRANSFER KIT |
|
C4154A |
|
| HP COLOR 8500 DRUM KIT |
|
C4153A |
|
| HP COLOR 9500 TRANSFER KIT |
|
C8555A |
|
| HP COLOR 9500 BLACK TONER |
|
C8550A |
|
| HP COLOR 9500 BLACK DRUM |
|
C8560A |
|
| HP COLOR 9500 CYAN TONER |
|
C8551A |
|
| HP COLOR 9500 CYAN DRUM |
|
C8561A |
|
| HP COLOR 9500 YELLOW TONER |
|
C8552A |
|
| HP COLOR 9500 YELLOW DRUM |
|
C8562A |
|
| HP COLOR 9500 MAGENTA TONER |
|
C8553A |
|
| HP COLOR 9500 MAGENTA DRUM |
|
C8563A |
|
|
|
|
|
|
|
|
|
|
|
|
|
| NON HP TONER |
|
|
CARTRIDGE
# |
|
|
|
|
|
|
|
| BROTHER BR 900 PRINT CART. |
|
PC91 |
|
| BROTHER BR 1170 PRINT CART. |
|
PC201 |
|
| BROTHER PPF-2800 COMP. |
|
BT2800 |
|
| BROTHER PPF4750 DRUM |
|
DR400 |
|
| CANON LC8500/9000
FX4 |
|
FX4 |
|
| CANON LC3170 TONER
FX6 |
|
1559A002AA |
| CANON IMG.RUNNER 5000/6000 GPR-4 |
4234A003AA |
| LEXMARK E 322 |
|
08A0477 |
| LEXMARK X342 |
|
X340H21G |
|
| LEXMARK OPTRA T610 |
|
12A5745 |
|
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|
|